Last updated: 04-11-2025‍‍ ‍

Welcome to Best Buddies Bandanas (“we”, “our”, “us”).These Terms and Conditions (“Terms”) govern your use of our website www.bestbuddiesbandanas.com.au and the purchase of any products (“Products”) from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this site.

1. Business Information‍‍ ‍

Best Buddies Bandanas ABN:76369578369 Registered Address: PO BOX 43 Seville Victoria, Australia Email: sales@bestbuddiesbandanas.com

‍Website: www.bestbuddiesbandanas.com.au

‍‍2. Use of the Website

‍‍You agree to use this website for lawful purposes only. You must not use our website in any way that may cause damage, disruption, or impair its functionality. We may suspend or restrict access to our site if we suspect misuse or illegal activity.

‍‍All content on this website, including images, text, graphics, and logos, is owned by or licensed to Best Buddies Bandanas and is protected by Australian copyright and trademark laws. You may not reproduce, copy, or distribute any content without our prior written consent.

‍‍3. Products and Descriptions

‍ ‍We take care to ensure product information, descriptions, and pricing are accurate. However, minor variations may occur. Colours may appear differently on screen, and product sizes may vary slightly. All descriptions are for general information only and do not constitute a warranty that products will meet your individual requirements.

4. Pricing and Payment

‍‍All prices listed on our website are in Australian Dollars (AUD) and include GST, where applicable.

‍‍We accept payments via credit/debit card, PayPal, and other secure payment gateways.

‍‍Prices and availability are subject to change without notice.

‍‍In the event of an error in pricing or product information, we reserve the right to cancel any affected orders and issue a full refund.

5. Orders and Acceptance

‍‍Your order constitutes an offer to purchase a product. An order is not accepted until you receive an order confirmation email from us. We reserve the right to cancel an order before dispatch if:

‍‍The product is out of stock

‍‍Payment cannot be processed

‍‍There is a pricing or listing error

We suspect fraudulent activity

‍ ‍6. Shipping and Delivery

‍‍We deliver Australia-wide using reputable courier and postal services. Delivery times and costs will be displayed at checkout. Estimated delivery times are indicative only and may vary due to postal delays or other factors beyond our control. Ownership of products passes to you upon dispatch, but risk of loss or damage passes upon delivery.

‍‍If your order does not arrive within the estimated timeframe, please contact us at ales@bestbuddiesbandanas.com for assistance.

‍‍7. Returns, Refunds and Exchanges

‍‍We comply with the Australian Consumer Law (ACL), which guarantees your rights to a refund, repair, or replacement if goods are faulty or not as described.

‍‍7.1 Faulty or Damaged Items

‍‍If your product arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order with your order details and photos of the issue. We will offer a replacement, repair, or refund as appropriate. However, we reserve the right to refuse a replacement or refund due to incorrect sizing of the Bandana when originally placing the order.

7.2 Change of Mind Returns

As a small business, we are unable to offer refunds for change-of-mind purchases unless otherwise stated. If accepted, change-of-mind returns must be:

‍‍Made within 7 days of delivery

Unused, unwashed, and in original packaging.‍‍ ‍

Accompanied by proof of purchase Customers will be responsible for return shipping costs for change-of-mind returns.

7.3 How to Return

To initiate a return, contact us at sales@bestbuddies.com with your order number and reason for return. We will provide instructions for returning your item.

8. Product Care and Safety

Our products are designed for pets. Please supervise your pet while wearing or using any of our products. We are not responsible for any injury, damage, or loss arising from misuse of our products. Always inspect items before use and discontinue use if damaged. This product contains small parts, including baubles and decorative items, which may become detached over time. These small components can pose a choking hazard and should be kept out of reach of young children and pets unless supervised. It is the responsibility of the parent or pet owner to ensure safe use of this product. The supplier accepts no liability for any injury or harm resulting from improper use or lack of supervision.

‍ 9. Limitation of Liability

To the fullest extent permitted by law:

‍‍We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

‍Our liability for any claim under these Terms shall not exceed the purchase price of the relevant product.

Nothing in these Terms excludes, restricts, or modifies any rights under the Australian Consumer Law that cannot be excluded.

10. Warranties

‍‍Unless otherwise stated, products sold by Best Buddies Bandanas do not carry a specific manufacturer’s warranty beyond those required under the ACL. Where a product is covered by a manufacturer’s warranty, details will be provided with the item or on the product page.

‍‍11. Privacy Policy

‍‍Your privacy is important to us. We collect, store, and use your personal information in accordance with the Privacy Act 1988 and our Privacy Policy. By using our website, you consent to our collection and handling of your personal data as described in that policy. We may use cookies to enhance your browsing experience and analyse website traffic. ‍

12. Intellectual Property

All logos, images, brand names, and product designs displayed on this website are the property of Best Buddies Bandanas unless otherwise stated. You may not use, reproduce, or distribute any material from our website without our written permission.

‍‍13. Promotions and Discount Codes

Promotional offers and discount codes are subject to individual terms and conditions. Only one discount code may be used per order, and discounts cannot be applied retrospectively. We reserve the right to modify or withdraw promotions at any time without notice.

14. Links to Other Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or accuracy of any third-party websites. Visiting such websites is at your own risk.

15. Governing Law

‍‍These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.

‍‍16. Changes to These Terms

We reserve the right to update or modify these Terms at any time without notice. The revised Terms will take effect upon publication on our website. Your continued use of the website after such changes constitutes acceptance of the new Terms.

17. Contact Us

‍‍For any questions or concerns regarding these Terms, please contact us at:

‍Email: sales@bestbuddiesbandanas.com

‍‍Address: Seville LPO Parcel Collect 10107 18340

‍‍634-638 Warburton Hwy

Seville VIC 3139, Victoria, Australia

‍ ‍

Last Updated: 04-11-2025

Best Buddies Bandanas (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website www.bestbuddiesbandanas.com.au or purchase our products.

1. Information We Collect

We may collect the following types of personal information:

Personal details: your name, email address, phone number, and postal address.

Payment information: details required to process online payments (handled securely via third-party payment processors such as PayPal, Stripe, or Square; we do not store full credit card information).

Order information: products purchased, order history, and preferences.

Website usage data: information collected automatically, such as your IP address, browser type, pages visited, and cookies.

2. How We Collect Information

We collect information when you:

Make a purchase or create an account on our website.

Subscribe to our newsletter or promotions.

Contact us via email, social media, or contact forms.

Browse our website (through cookies and analytics tools).

You may choose not to provide certain information, but this may limit our ability to process your order or provide services.

3. How We Use Your Information

We use personal information for purposes including:

Processing and delivering your orders.

Communicating with you about your purchase, shipping, or enquiries.

Sending promotional offers or updates (only if you opt in).

Improving our website, customer experience, and product offerings.

Complying with legal and tax obligations.

4. Disclosure of Your Information

We do not sell or rent your personal information.
We may share information with:

Payment service providers (for secure transactions).

Courier and delivery partners (to deliver your order).

IT and marketing service providers who assist us in operating our website.

Regulatory or law enforcement agencies, if required by law.

All third parties are required to handle your data securely and only for authorised purposes.

5. Cookies and Analytics

Our website uses cookies and similar technologies to:

Improve functionality and performance.

Track website traffic and usage via analytics tools such as Google Analytics.
You can disable cookies through your browser settings, but some website features may not function properly without them.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access.
Data is stored securely on password-protected systems, and all payments are processed using encrypted connections (SSL).
However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if inaccurate.
To do so, please contact us using the details below.

8. Email Marketing

If you subscribe to our mailing list, we may send you updates, offers, or promotions.
You can unsubscribe at any time using the link provided in each email or by contacting us directly.

9. Overseas Disclosure

At this time, we do not intentionally disclose your personal information overseas.
If this changes, we will update this policy and ensure compliance with the Privacy Act 1988 (Cth).

10. Changes to This Policy

We may update this Privacy Policy periodically.
The updated version will be posted on our website with the revised “Last Updated” date.
Your continued use of our site after changes indicates your acceptance of the updated terms.

11. Contact Us

If you have questions, complaints, or requests relating to your privacy, please contact us at:
Best Buddies Bandanas
Email: sales@bestbuddiesbandanas.com
Address: Melbourne, Victoria, Australia

We aim to respond to all privacy-related enquiries within a reasonable timeframe.

Last Updated: 04-11-2025

At Best Buddies Bandanas, we want you and your furry friends to love our products.
We comply with the Australian Consumer Law (ACL), which guarantees your rights to a repair, replacement, or refund in certain circumstances.

1. Faulty or Damaged Products

If you receive an item that is:

Faulty

Damaged in transit

Not as described

Please contact us within 14 days of receiving your order at sales@bestbuddiesbandanas.com
We will assess the issue and, where appropriate, provide a repair, replacement, or refund but you as the customer will be responsible for shipping costs to return the item.

You may be asked to provide:

Your order number

A description of the issue

Photographs of the product and packaging

We will cover return shipping for faulty or incorrect items.

2. Change of Mind Returns

We understand that sometimes you may change your mind.
As a small business, we are happy to offer change-of-mind returns but only at our discretion, subject to the following conditions:

The item must be returned within 14 days of receipt.

The product must be unused, unwashed, and in original packaging.

You must provide proof of purchase (receipt or order confirmation).

You as the customer are responsible for return shipping costs.

Once we receive and inspect the item, we will issue a store credit or refund at our discretion excluding any shipping costs.

We reserve the right to decline a return if the item shows signs of use or damage not caused by us.

3. Custom or Personalised Items

Custom-made, engraved, or personalised items cannot be returned or refunded unless faulty or damaged upon arrival.

4. Return Process

To lodge a return request:

Contact us via sales@bestbuddiesbandanas.com with your order details and reason for return.

We will respond with instructions and the return shipping address.

Package your return securely to prevent damage during transit.

Please keep a copy of your postage receipt until your return is processed.

5. Refunds

Approved refunds will be processed to your original payment method.

Refunds may take up to 7–10 business days to appear, depending on your bank or payment provider.

Shipping costs (where applicable) are non-refundable unless the item was faulty or incorrectly supplied.

6. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

7. Contact Us

For any questions or to lodge a return, please contact:
Best Buddies Bandanas
Email: sales@bestbuddiesbandanas.com
Address: PO BOX 43 Seville, Victoria, Australia